Job Summary

The Business Services Assistant provides administrative, computer, and customer service skills in the performance of a variety of duties to maintain accounting records and reports.

Primary Duties and Responsibilities Essential Performance Requirements*

• Performs customer service duties, such as assisting students, faculty and staff in person, by telephone or email
• Processes payments and petty cash; balances cash drawers
• Assists with all HigherOne customer service related issues
• Corresponds with payment plan company and collection agencies in order to maintain current and past tuition and miscellaneous accounts
• Computes and records charges and refunds
• Processes miscellaneous deposits
• Distributes employee timecards and paychecks
• Distributes and receives keys from faculty, staff, and administrators; receives lost and found items and distributes claimed items

Service Excellence

• Attends the workplace regularly, reports to work punctually and follows a work schedule to keep up with the demands of the worksite
• Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
• Supports the values of the College : teaching excellence, student success, innovation and creativity and service to the College
• Supports the mission, values and 3 goals and 8 principles of the College
• Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Minimum Qualifications

• High School diploma or General Equivalency Diploma (GED)
• Two (2) years of customer service and cash handling experience Preferred Qualifications
• Demonstrated ability to work effectively and collaboratively in a team-centered environment Knowledge, Skills and Abilities
• Proficiency in use of calculator, keyboarding and ten-key by touch
• Experience working with computerized systems Physical Demands and Work Environment Accommodations Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Last updated : 2024-04-28